A Bit About Me
Technology has always been more than a career for me—it’s been a passion for solving problems, building smarter systems, and transforming the way businesses operate. My journey started with a deep fascination for how technology could drive efficiency, optimize processes, and create real-world impact. Over the past two decades, I’ve worked at the intersection of AI, enterprise IT, and digital transformation, helping organizations harness the power of automation, machine learning, and cloud computing to unlock new levels of innovation.
As an IT executive, AI strategist, and technology leader, I’ve guided teams through complex enterprise-wide transformations—modernizing legacy systems, implementing AI-driven automation, and ensuring businesses stay ahead in a rapidly evolving digital world. At Sedgwick, I’ve spearheaded AI adoption strategies, integrating large language models (LLMs), predictive analytics, and intelligent automation to revolutionize claims processing and IT operations. But beyond the technology itself, my true passion lies in building high-performing teams, mentoring future leaders, and shaping AI strategies that drive real, measurable impact.
I believe we’re in the middle of an AI renaissance—one that will redefine industries, revolutionize decision-making, and unlock unprecedented efficiencies. My mission is to bridge the gap between cutting-edge AI and real-world business needs, ensuring that companies don’t just adopt AI, but leverage it strategically to scale, innovate, and lead.
This is more than just a profession for me—it’s about engineering the future, one AI-driven transformation at a time.
SKILLS
• Artificial Intelligence (AI): AI Strategy, AI Governance, Large Language Models
(LLM), GPT-4, LLaMA, Microsoft Copilot, Deep Seek, Claude, OpenAI, TensorFlow,
PyTorch, AI Model Training, AI Model Deployment, Natural Language Processing
(NLP)
• Machine Learning (ML) & Analytics: Machine Learning, Predictive Analytics,
Supervised Learning, Unsupervised Learning, Data Monetization, Business Intelligence
(BI), Power BI, Domo
• Cloud & Infrastructure: Amazon Web Services (AWS), Microsoft Azure, Google Cloud
Platform (GCP), Cloud Migration, IT Infrastructure, Cybersecurity, Risk Mitigation, SOC
2, HIPAA, GDPR
• Enterprise Systems: Enterprise Resource Planning (ERP), Customer Relationship
Management (CRM), Software as a Service (SaaS), Business Process Management
(BPM), Robotic Process Automation (RPA), Power Automate
• Development & Tools: Python, R, SQL, ChatGPT, GitHub Copilot, Agile
Methodologies (SAFe), Scrum, Lean IT, Value Stream Mapping
• Leadership & Management: IT Strategy, Team Leadership, Cross-Functional
Collaboration, Vendor Management, Stakeholder Management
PROFESSIONAL EXPERIENCE
SEDGWICK, Memphis, TN Senior Vice President, Technology & AI Transformation |August 2016 – Present
• Developed and implemented an AI-driven technology roadmap, integrating Large
Language Models (LLMs) such as GPT-4, LLaMA, and Microsoft Copilot to optimize
workflows and enhance decision-making processes.
• Led AI-powered automation initiatives, resulting in a 40% improvement in operational
efficiency and a 30% reduction in manual work.
• Managed enterprise architecture, integrating AI into claims processing, customer support,
and IT security frameworks.• Established AI governance frameworks to ensure scalable, ethical, and compliant AI
adoption.
• Implemented cloud-based AI-driven cybersecurity solutions, improving threat detection
and risk mitigation by 35%.
• Spearheaded IT transformation initiatives to modernize infrastructure, automate
workflows, and align technology with business Key Performance Indicators (KPIs).
DISASTER KLEENUP INTERNATIONAL (DKI), Elk Grove, IL Chief Information Officer (CIO) | August 2014 – August 2016
• Launched a "Smart Data" initiative using Machine Learning, generating a 40% annual
revenue increase.
• Implemented Predictive Analytics to enhance franchise operational efficiency.
• Deployed AI-backed Enterprise Resource Planning (ERP) systems, reducing operational
response times by 20%.
DISASTER KLEENUP, Draper, UT Chief Technology Officer (CTO) | April 2012 – July 2014
• Architected and executed AI and cloud migration strategies, reducing infrastructure costs
by 15%.
• Led a cross-functional team to build AI-enhanced disaster recovery solutions, improving
response times by 25%.
• Integrated advanced analytics, including AI-powered Business Intelligence (BI) tools
(Domo, Power BI), to enhance real-time executive decision-making.
• Deployed AI-driven ERP modernization, streamlining franchise operations and enhancing
system interoperability.
• Developed AI-powered mobile applications for real-time damage assessment, increasing
claim accuracy and processing speed.
ACADEMIC EXPERIENCE
WESTMINSTER COLLEGE, Salt Lake City, UT Adjunct Professor | January 2007 –
Present
• Instruct advanced MBA courses on Lean IT, AI-driven operations, and strategic process
management.
PROJECTS
• Ski Utah AI Optimization Model: AI-powered ski condition forecasting and resort
recommendations.
• Avalanche Risk Prediction Model: Predictive modeling using historical weather data and
environmental factors.
• AI-Driven Claims Processing: Natural Language Processing (NLP)-powered claims
classification.• AI-Powered Value Stream Mapping: Automated Lean analysis tool for process
optimization.
• Real Estate AI Recommender: Machine learning-powered property recommendation
engine.
EDUCATION
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Westminster College, Salt Lake City, UT Master of Business Administration (MBA), Technology Management, 2006
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Southern Utah University Bachelor of Business Administration, 1998
CERTIFICATIONS & AFFILIATIONS
• SAFe Agile Leadership
• Cloud Computing Professional (AWS, Azure, GCP)
• Certified Scrum Trainer (CST)
• Member: AI Leadership Forum, Technology Executives Networking Group